Bob's Bakery Statement of Agreement. 

INVOICES/ORDERS

 100% of the invoice shall be paid by the customer within 24 hours from the time it was sent as unpaid invoices will be canceled. After that, a new invoice will be created; however, prices are subject to change. Orders will not be fulfilled if final payment is not received 7 days prior to pickup/delivery.  If the customer changes the original pickup/delivery date, additional fees may apply and prices are subject to change.  We highly recommend placing your order 2-3 weeks in advance to secure your date. 

 

ALL SALES ARE FINAL

 

NO REFUNDS. In view of the nature of the service, orders cannot be canceled once confirmed by the company. Retainers and sales are non-refundable and non-transferable.

 

CANCELLATION

 

Changes to your order (size, description, flavors, etc.) will be accepted until 2 weeks prior to the event date. After that lockout date, we cannot accept any changes. No monies will be refunded in the event your order decreases in size or intricacy.

 

DESIGNS/COLORS

 

Inspiration pictures are welcomed; however, we do not copy, duplicate, or replicate other cakes and sweet treats. We will incorporate all major themes of cake and sweet treat examples, but we do not create the same exact cake or sweet treat. We make every cake and sweet treat unique to Bob's Bakery and will not copy another baker’s work. Colors will be interpreted to the best of our ability. If you would like a specific color, please provide a color/fabric swatch instead of a picture. We can guarantee to match the hues within 4 colors (dark/warm) when swatches are provided. Food color reacts differently; therefore, it changes after sitting for more than 6 hours. In addition, photography can make colors appear differently as well. When choosing colors for your desserts, please note that red, maroon, burgundy, purple, dark blue, and black food colorings are bitter. We cannot guarantee photo quality regarding images as it depends heavily on the quality of the picture that is sent to us. It’s possible that an image could print blurry and even warp due to moisture as this is the nature of edible paper.

 

PACKAGING AND DECORATIONS

 

Our sweet treats are securely packaged.  All cakes come with a white, gold, or silver basic cake board that fits that particular cake size. 

 

FOOD QUALITY

 

Our goal is to provide the highest quality food with a delicious taste as our safety standards far exceed the criteria for the local health department, state health department, and FDA. Menu items include milk products (butter, buttermilk, heavy cream, half & half, sour cream, cream cheese, cottage cheese, ricotta cheese, aged cheese, pasteurized cheese, and processed cheese), chocolate, soy, wheat, food coloring (dye), fish and shellfish, tree nuts (coconuts, peanuts, pecans, walnuts, hazelnuts, almonds, pistachios, macadamias), and decorative glitters/dusts (luster dust, disco dust, twinkle dust, sparkle dust, highlighter, shimmer powder, pearl dust, and petal dust). Please inform us if you or anyone you know has food allergies at the time that you place your order.

 

OUR GUARANTEE

 

We promise to do everything in our power to provide you with cakes, sweet treats, and customer service that exceeds your expectations. We will work with you on every level to make sure that you are completely satisfied and happy with your order.